WebFeb 16, 2024 · In addition to the built-in variables described in the table, more customer variables can be used in the rules. These variables can be: Retrieved from a third-party … WebGenesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. A microservices-based architecture, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. The platform’s composable design optimizes your CX tech stack so you can focus on configuring ...
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WebJan 15, 2024 · Architect also has a built-in variable Flow.StartDateTimeUtc; this returns the datetime in UTC when the flow started. The difference is Flow.StartDateTimeUtc is the same during the entire call, whereas GetCurrentDateTimeUtc () will change as the call continues. You need to decide which value you want. WebEvery year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and … can bankruptcy discharge irs debt
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WebAug 7, 2024 · You will have to create a PureCloud Data Action - using the Conversation ID as input parameter (available via Architect built-in variable Survey.ConversationID) - to … WebBuilt-in variables provide information about things the system tracks automatically, such as the caller’s phone number, or the contact list associated with an outbound flow. This … Learn about in-queue call, email, and message flows. Choose hold music and … Key Architect concepts. Architect is an auto attendant designer that links predefined … Variable name and description: View and optionally update the variable name and … Types in Architect. Values in Architect are tied to a type. The three categories of … WebDec 19, 2024 · User Variables. You can add user variables in the Initialize phase. You can assign initial values to these variables in the Initialize phase, or by setting values in an Assign block in the Initialize phase.. You can also assign a system variable as the default value of a user variable. For example, you might assign the system variable DNIS to a user … can bankruptcy delay eviction